原来外贸销冠是这样回复客户的

销冠就是会给客户的感觉就是语言更舒服，而且都有为客户换位思考的方式，通过与客户沟通，能够让客户感觉是利他的，你和其他买家是不一样的，你比其他买家能做得更好，客户在你这里下单能得到更好的服务，他可以隔着屏幕信任他。

情境1:客户说在考虑考虑：

普通外贸人:

No worries, take your time and consider it thoroughly. We'llbe waiting for your decision.

没问题，您仔细考虑。我们期待您的决定。

高阶外贸人:

l fully understand your concerns. When choosing a product,you really need to consider it carefully like you do. l believethat you also like this product, otherwise you wouldn't havetaken the time to consider it, right?

我理解您的担忧。在选择产品时，确实需要像您这样仔细考虑。我相信您也很喜欢这款产品，否则您也不会花时间去考虑它，对吗?

Let me understand which aspect you are concerned about? I have been working in this industry for XX years, and l believe lcan provide you with more professional advice. l can also helpyou save time and solve problems, right?

让我了解一下您关心的是哪一方面?我在这个行业工作了XX年，我相信我能为您提供更专业的建议。还可以帮您节省时间，解决问题，对吗?

情境2:客户对产品质量提出担忧：

普通外贸人:

Don't worry, our Quality is absolutely fine.

没问题，您仔细考虑。我们期待您的决定。

高阶外贸人:

“Yes, lunderstand your concerns. Before we cooperate, nomatter how much l emphasize the excellence of the Quality ofthe product, its authenticity needs to be verified by you.Next,you can experience it yourself for a while, after all, seeing isbelieving, and feeling it is the most real.

是的，我理解您的担忧。在我们合作之前，无论我如何强调产品质量的卓越性，其真实性都需要您来验证。接下来，您可以亲自体验一下，毕竟眼见为实，感觉才是蕞真实的。

We invite you to personally experience our Quality, ratherthan just taking our word for it. Seeingis believing.

我们邀请您亲身体验我们的质量，而不仅仅是听我们的一面之词。眼见为实。

情境3:客户觉得报价太高：

普通外贸人:

Don't worry,our Qualityis absolutely fine.

(或直接降價)这已经是蕞低價格了。

高阶外贸人:

l think you also want to find a good and stable supplier for long term, you can make a try order to compare everything details. You will know who is the right choice.

我想您也希望找到一个长期稳定的好供应商，您可以试着订，比较一下所有细节。您就会知道谁是正确的选择。

We understand your concern about pricing, but please trustthat our Quotation matches the value of our products. With a focus on Quality control and after-sales service, we aim to beyour reliable and stable long-term partner.

我们理解您对價格的担忧，但请相信我们的报價与我们产品的价值相符。我们注重质量控制和售后服务，旨在成为您可靠、稳定的长期合作伙伴。

情境4:客户已经有供应商：

普通外贸人:

Sorry to bother you.

很抱歉打扰你。

高阶外贸人:

l know your current have a good supplier for xxx, we are alsogood in china, you can regard us as a plan-B supplier, and now ... (situation not stable), if you have problem with yourcurrent suppliers, you can try to consider us.

我知道你们现在有一个很好的 xxx供应商，我们在中国也很好，你们可以把我们作为 B计划供应商，现在.(清况不稳定)，如果你们目前的供应商有问题，可以考虑我们。

Now with economic globalization, a multi-channel supplychain can make your comPany more competitive in the XXX(具体) market for xxx products. 在经济全球化的今天，多渠道供应链可使责公司的xxx产品在XX市場上更具竞争力。

1.当客户问产品目录时，销冠怎么回?

我给你发的资料，可以让你在选择产品的时候少走很多弯路。

The information l sent you can save you a lotof detours when choosing a product,

2.给客户报价后没回复，销冠怎么回?

期待可以了解你更多的想法。

Looking forward to knowing more of yourthoughts

3.当客户觉得产品贵时，销冠怎么回?

这是正常的事情，所有客户在了解产品之前都觉得贵。

This is a normal thing, all customers feelexpensive before knowing about the productOur products have these advantages.

4.产品介绍到一半，客户不耐烦了。怎么回?

感谢你听我介绍这么多，不管怎么样，还是希望能够帮到你。

Thank you for listening to my introduction somuch,no matter what,lstill hope to be ableto help you.

5.新客户询问产品后不回复了，怎么回?

你之前询问的产品不要了吗?新客户第一次下单，我们公司有折扣优惠。

Don't you want the product you askedbefore? Our company has a discount for newcustomers who place an order for the firsttime.

6.当新客户已经下单了，怎么回?

我会重点关注你的订单和生产情况，有什么进展，我会马上告诉你。

will focus on your order and productionstatus, and l will let you know if there is anyprogress.

7. 当客户说要看看其他供应商，销冠怎么回?

我对我们的产品非常有信心，你可以在对比后再选择。

I am very confident in our products, you canchoose after comparison.

8.当客户说其他供应商价格更低，销冠怎么回?

贵的不一定合适，便宜的也不一定不合适，重要的是合不合适你的客户群体。同等质量下，我们产品性价比是最高的。

Expensive ones are not necessarily suitable.and cheap ones are notnecessarilyinappropriate. The important thing is whetherthey are suitable for your customer group.Under the same quality, our products are themost cost-effective.

9.当客户问你的价格更高，为什么我要选你?

我们的价格确实比其他供应商高一点，但是很多客户明知道我们的价格高一点，最后还是选择了我们，因为他们知道，我们除了有合适的价格还有好的品质和靠谱的售后服务。

Our price is indeed a bit higher than othersuppliers, but many customers choose us inthe end knowing that our price is a bit higher,because they know that in addition to havinga suitable price, we also have good qualityExcellent quality and reliable after-salesservice.

10.客户问你们产品最低价格是哪款，怎么回?

我们公司的产品什么价位都有，不同的功能和配置，产品价格就不同，具体看你的需求和预算来看，这样我可以向你推荐最合适的产品，

Our company's products are available inall price ranges. Different functions andconfigurations have different product pricesIt depends on your needs and budget. Inthis way,l can recommend the most suitableproducts to you.

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