爱和外贸客户打电话，订单真的停不下来

前台接听

① Hello, this is xxx from China. The company name is [insert name]. May I talk to your purchasing department?自我介绍+转接采购部门/经理)

②Could you please tell me the email address or WhatsApp number of someone?询问负责人的邮箱，WhatsApp或Skype的号码)

3 Thank you so much for your time. Good luck to you. Bye!表示感谢，礼数不能缺位~)

客户本人接听

① Hello, this is X speaking. I want to know how to apply to be your supplier or discuss further cooperation.（来介绍+表明自身来意=寻求合作)

②I noticed that your company’s website also has something to sell. We have specialized in this field for more than 10 years, and our products have high quality and low prices.（套近乎+展示自身优势=成功一半)

③I believe this cooperation can bring profits to both sides. What do you think?(画大饼+询问客户意见=拉扯谈判)

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电话开头寒暄

1.Good morning/afternoon/evening, this is Leo callingfrom ABC.早上/下午/晚上好，我是Leo，来自ABC公司。

2.Maylask who is speaking there?请问您是?

3. Hello, it's a pleasure to speak with you.你好，很高兴能与你通话。

4.Hi, it 's Mario here.lhope you're well.嗨，我是Mario，希望你一切都好。

5.Good [morning/afternoon/evening], may l speak with [Person's Name],please?你好，可以请[对方的名字]接电话吗?

6.This is [Your Name] reaching out to discuss [reason for6.the cal].我是[你的名字]，联系你讨论一下[打电话的原因]。

7. How are you today?l trust everything is goingsmoothly at yourend.你今天好吗?我相信你那边一切都进展顺利。

8.May l have a moment of your time to discuss [topic]? 我8.

能抽点时间和你讨论一下[主题]吗?

9.|hope l'm not catching you at a bad time.我希望我没有在你不方便的时候打扰你。

10.ls now a convenient time for a brief discussion? 现在方便进行简短讨论吗?

电话确认核实细节

11.Could you please confirm the details we discussedearlier?你能确认一下我们之前讨论的细节吗?

12.l'd like to verify some information to ensure accuracy.我想核实一些信息以确保准确性。

13.Just to double-check, are we still on track with the planwe outlined?再次确认一下，我们还在按照我们制定的计划进行吗?

14.Can you confirm the date and time for the upcomingmeeting?你能确认一下即将举行的会议的日期和时间吗?

15.l want to make sure l have the correct details beforemoving forward.在继续之前，我想确认一下我是否有正确的细节。

16.Let's go over the specifics one more time to avoid anymisunderstandings.我们再次详细讨论下，以避免任何误解

17.Could you verify the accuracy of the figures provided inthereport? 你能核实一下报告中提供的数据准确吗?

18.l just want to confirm the delivery address for theupcoming shipment.我只是想确认一下即将发货的地址。

19.To ensure clarity, could you repeat the key points weagreed upon?为了确保清晰，你能重复一下我们同意的关键点吗?

20.Let's confirm the details of the contract before finalizingthe agreement.在最终敲定协议之前，我们确认下合同细节

打電話的注意事项

重点单词讲慢一些

尤其是对于口语不是特别好的朋友，一定要在重点单词处放慢语速，让客户知道我们要说的重点是什么。

eg: This is jenny calling from China, we produce the eyewear for 12years.此处这几个单词就应该突出讲。

确认对方邮口箱时，一定要清楚到每个字母

好不容易要到了客户的邮/箱，一定要确认清楚每个字母，如果因为不小心

写错了某个字母而发送失败，就太可惜了!

eg: A for apple, B for Baby, C for cat, D for Dog, E for Egg,...

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尽可能要到客户其他的联系方式

客户可能会出现不接雷話、不回email的情况，这时候可以在話中问问客户其他的连系方式，确保能够多途径跟进下去。

eg:Can you kindly tell me your whatsapp number and skype lD?

挂断前，一定要重复自己的名字

即使沟通没有完全成功，挂断之前这个动作也能够帮你在客户面前刷足存在感，加深客户的印象，做到这点，这通電話也就没白打。

eg:Very nice talking with you. l will wait for your news/email. This isJenny from XXX. Have a nice day!

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