外贸业务员电话营销话术分享

现在仅仅只靠邮件开发，效果 非常的慢，如果有高质量的精准客户，建议大家可以做一些电话开发，这样我们可以更快，更直接的了解客的需求。

外贸业务员电话营销话术分享

1、电话开头寒暄

1、Good morning.How are you today?

早上好，你今天好吗？(和客户常规问候)

2· Hi xxx, how's going?

嗨，XXX，怎么样啊？(常规问候)

3· Great to hear! l'm doing very well, thankyou for asking.

很高兴听到！我过得很好，谢谢你的关心 (回复客户问候)

4、All good ,hope you too.

一切都好，希望你也是。(回复客户问候)

5、How can I help you today?

今天我能为你做点什么？(询问来意)

6﹑May l ask who is calling?

我可以问一下是谁打来的吗？(询问来者何人)

7、May l ask who is speaking there?

我可以问一下那边是谁吗？(询问来者何人)

 

2、电话确认细节

8 、Can you please verify your zip codeplease?

请您验证一下您的邮政编码好吗？(和客户核实邮编)

9 、ls this one still your current billingaddress?

这个地址还是您当前的账单地址吗？(和客户核实地址)

10 、How would you like to pay for theorder? We accept PayPal, western union orall major credit cards.

您打算如何支付订单？我们接受PayPal、西联或所有的主要信用卡。(和客户确认付款方式)

 

3、电话跟进订单

11·l'm reaching out about the email l senton Thursday, did you get a chance to review?

我想问一下，您有没有看到我周四发的邮件？(跟进邮件反馈)

12· l was calling to follow up on theproposall sent.

我打电话是跟进我们发出的提案 (跟进方案反馈)

13 ·l sent you the proforma invoice

yesterday. Did you get a chance to read it?

我昨天给您发送了形式发票，请问您看到了吗？(跟进合同进展)

14·Design mock-up has been sent by email.Wanted to check if you got it.

我们已经通过邮件发送了设计模型，想确认一下您收到了吗？(核实是否收到邮件)

15· ls there any progress on the project? Weneed your feedback on our last discussion tomove forward further. 关于项目有没有进展？我们需要您对我们上次讨论的反馈，以便进一步推进 (跟进项目进展)

16· l'd like to check if all is clear for thequotation l sent you last week.我想确认一下我上周发送的报价单是否清楚。(询问报价是否有疑问)

17·lam calling to check if you have anyquestions for the manual?

我打电话想确认一下您有没有关于手册的任何问题？(询问对指南是否有疑问)

 

4、电话跟进样板反馈

18、 l am calling to check if you have got theparcel?

我打电话是想确认一下您是否收到包裹了？(跟进样板动向)

19· we checked and got to know that you got thesample last week. May I have your feedback please?

我们已核实得知您上周已收到样品。请问您可以给出反馈吗？(跟进样板反馈)

20 ·l am calling to ask about your feedback on thesample wesent

我打电话是想询问一下您对我们寄出的样品的反馈 (跟进样板进展)

21、Any improvement or changes need to be

made based on the current sample?

基于当前样品，需要做一些改进或修改吗？(跟进样板质量)

22、ls the sample quality fine

样品的质量是否满意？(跟进样板质量)

23· l am calling to check when you can confirmthe samples, so we can stat with productionimmediately.

我打电话是想确认一下您何时能确认样品，这样我们就可以立即开始生产。(询问样板进展)

 

5、电话售后常规询问

24· l hope the parcel is still in good condition.

希望包裹还完好无损 (询问货物状况)

25· l am calling to check if you are able to clearthe goods.

我打电话是想确认一下您是否能够清关 (询问货物清关情况)

26·How is the launch? Do you need any furthertechnical support fromus?

上市情况如何？您是否需要我们提供进一步的技术支持？(询问是否需要技术支持)

 

06、电话回应客户投诉

28 · l know this is less than ideal. But l'm going tohave to talk to my manager and see what we cancome up with to resolve your issue.

我知道这并不理想。但我会和我的经理商量一下，看看我们能找出什么解决您的问题的办法。(电话安抚客户并告知会出处理方案)

29·l'm really sorry that you weren't happy withyour goods. l willget back to you once we have asolution.

非常抱歉您对产品不满意。我们一旦有解决方案会立即回复您。(安抚客户并告知会出解决方)

30 ~l'm going to email them to you right now.

我现在就会发邮件给您。(告知处理进展)

31 >l'm so sorry your order didn't come in ontime. Let me speak to my supervisor to see whatwe can do for you.

非常抱歉您的订单没有按时送达。让我跟主管商量一下，看看我们能为您做些什么。(货物延迟，口头安抚客户)

32、l'm so sorry that you've had to deal with thisproblem. Let me quickly check to see if l can fixit.lwill update you by email.

很抱歉您不得不面对这个问题。让我快速检查一下能否解决，会通过邮件给您更新。(口头安抚客户，告知会邮件更新处理进展)

33 ·l completely understand the frustrationyou're feeling.l feelthe same way.Can l ask you afew questions so we can get thisresolved?

我完全理解您的沮丧情绪。我也有同样的感受。我能问您几个问题以便我们解决这个问题吗？  (安抚客户，了解细节)

34、Please bear with us till tomorrow. We arelooking into theissue and will update the solutionby email.

请您耐心等待到明天。我们正在查明问题，并会通过邮件更新解决方案。(表示目前正在调查中，并告知出解决方案的时间)

 

7、电话催客户付款

35·l am calling to check if you are able to sendbalance payment this week? ETA date is approaching.

我打电话是想确认您是否能在本周内支付余款？预计到货日期就要到了。(电话告知客户货快到港，催尾款)

36 · l'm calling on behalf of company you owemoney to. Could you please give me an update onthe payment status?

我代表您欠款的公司打电话过来。您能否告诉我一下付款状况？(电话询问欠款进展)

37·My apologies, i'll check our system and seewhy this wasn't marked as paid and make sure itdoesn't happen in future. Do you know when thiswas paid?

非常抱歉，我会查询我们的系统，看看为何这笔款项没有标记为已支付，并确保今后不会再出现类似情况。您知道这笔款项是何时支付的吗？(电话催款遇到客户已经付的情况)

38 ·Our accountant has s:nt you the updatedstatement last Friday. i'd like to check if you cansettle it within this week

我们的会计上周五已经给您发送了更新的对账单。我想确认一下您能否在本周内结清。(提醒财务已经更新账单，请安排欠款)

 

8、电话回复客户催货

39· l will need to check with production department and get back to you in half an hour.

我需要和生产部门核实一下，半个小时后再回复您。(回复客户催货，需要和生产部确认)

40 · Your goods are still under production and itshall be ready next week .l will inform you byemail as soon as they are ready.

您的货物目前还在生产中，预计下周就能准备好。一旦准备好，我会通过邮件通知您。(电话回复客户催货，告知货好会邮件通知)

 

9、电话与客户约会议时间

41·When's a good time for us to have an onlinemeeting?

我们何时进行在线会议比较合适(电话询问客户会议时间)

42·How does this week work, or is next weekmore convenient?

这个星期怎样，还是下个星期更方便？(与客户电话商量会议时间)

43 、What is the best way to get on your calendar?

怎样才能最好地与您的日程安排相吻合？(电话询问客户合适的会议时间)

44 、what is your availability for meeting over thenext few days?

您接下来几天有空参加会议吗？(询问客户接下来几天方便会议时间)

45·Perfect,I'l send you a calendar invite to confirm.

好的，我会发送给您一个日程邀请来确认。(当客户电话中确认会议时间,回应邮件会更新会议邀请)

 

10、电话客户，非本人接

46 ·Canlleave a message for him/her?

我可以给他/她留言吗？(电话客户,非本人接电话)

47 、could you tell him/her that l called，please?

能告诉他/她我给他/她打过电话吗？(电话客户，非本人接，告知对方你来电过)

48·Could you ask him/her to call me back,please?

请问您能让他/她给我回个电话吗？(电话非本人接，告知对方让客户回电)

49·Okaythanks.I'll call back later.

好的，谢谢。我稍后再打过来。(会再来电)

 

11、和客户电话时信号不好

50 ·lt seems the network is not good now. l will

send you an email for your required details.

好的，看起来现在网络不太好。我会发送邮件给您，提供您需要的详细信息。(电话信号不好，改发邮件)

51·l'm sorry, we have a bad connection. Couldyou give me your phone number and ll call youright back?

很抱歉，我们的连接不太好。能告诉我您的电话号码吗？我会马上给您回电话(通讯软件信号不好，改打电)

52-l think we have a bad connection.could youspeak a little louder please?

我觉得我们的连接不太好。您能说大声一点吗？(电话信号不好，让客户声音大一点)

53·l'm sorry, could you repeat that?

对不起，您能再重复一遍吗？(听不清，让客户重复)

 

12、电话结束语

54·Thanks for that, we really appreciate it. I'llmake a note bye mail for our discussion then.

Have a nice day.

谢谢您，我们非常感激。我会通过邮件记录我们的讨论内容。祝您今天愉快。(结束通话前告知客户会发邮件书面总结)

55 ·Thank you for your call. Do you have anyother questions or concerns?

谢谢您的来电。您还有其他问题或要咨询的吗？(询问客户有无其他问题)

56·Thank you for your call. Enjoy your evening.

谢谢您的来电。愿您晚安。(常规电话结束语)

57、Than you for your time. Have a nice day.

感谢您抽出时间。祝您愉快的一天。(常规电话结束语)

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